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User Sense

Conducting UX Research? Let's take it off your plate.

Prefer to focus on optimisation instead of conducting research? Unburden yourself and let us take care of the research process. We focus on the research, you focus on implementing optimisations. 

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What type of UX study is best suited to your needs?

Talk it over with an experienced researcher. 

Book a free intro call
We take care of the research process

Based on your input and feedback, we take care of the entire research process. 

Obtain full access to study results

Either choose to watch the sessions via our livestream or playback the recording.

Receive an independent research report

All results are shared and interpreted in an extensive UX Research Report.

UX Research Process

UX Research Variants

Recruiting testers

Deliverables

Real examples

1 - You book an intro call, we create a research proposal and quote

Each study is different. To ensure the study is tailored to your research needs, we discuss your needs and research questions free intro call prior to creating a research proposal and quote. 

2 - Our researchers conduct the study on your behalf

After finalizing the interview and test scripts, we execute the sessions via the platform. Choose to watch via our livestream or playback the recordings afterwards. 

3 - Receive an actionable UX Research Report

We make sure to summarize all findings in an independent UX Research Report. All findings are supported by user quotes and screenshots. In addition to this, we provide you with an highlight video. 

We conduct UX Research in all design phases 

We carry out a 9 different types of UX Research Studies which vary from consumer needs research to usability research. Selecting the right study can be tricky, so make sure to get free advice from one of our UX Researches in an intro call. 

Fully remote, on-site or hybrid

We can facilitate UX Research in multiple setups. Although most of our studies are conducted remotely, we can accommodate on-site or hybrid UX Research Studies as well. 

Available across Europe

We can accommodate UX Research Studies across Europe. We have local teams in the Netherlands, Belgium, Germany and France. In other markets, we work with local partners. 

Let us help selecting the right research method

Book a free intro call with an UX Researcher. 

Book a free intro call
Recruit testers via User Sense

The quality of a UX Research Study is heaviliy influenced by tester quality. This is why we have built our own tester database. We can help recruiting testers within your B2B or B2C target audience all across Europe. 

Invite self-recruited testers or customers

Invite self-recruited testers and existing customers to take part in the study via our platform. In this way, you obtain full control over their data and you can delete their records at any time. 

Hassle-free recruitment due to reminders, instructions and local support

We avoid no-shows and technical issues by working with auto-reminders, translated instructions and localized support teams.  

An independent UX Research Report

Our researchers analyse all sessions and take extensive notes, which can be viewed via the platform. Afterwards, the results are summarized and interpreted in a UX Research Report.

A highlight video of 5 tot 10 minutes

Our researchers create highlight clips of the most insightful fragments. After doing so, these clips are merged together into a higlight video of 5 to 10 minutes. 

Full access to all research data

Obtain full access to all findings. Playback session recordings and view research notes. Want to store results locally? Then make use of our extensive export options. 

Download an UX Research Report

Download an example UX Research report for free. 

Download report
Example UX Research Report

All findings are summarized and interpreted in an extensive UX Research Report. Findings are supported by user quotes and screenshots for additional context. 

Example of an unmoderated user test

There are many ways to obtain feedback from users. One way of doing so, is by conducted unmoderated user tests. View an example of an unmoderated user test at this page. 

Example of interview and test scripts

Visit our knowledge base to download examples of interview and test scripts to get an idea of what your study might look like. Please be aware that these scripts can vary signficantly from one study to another. 

 

Want to learn more about UX Research?

Visit our knowledge base. 

Go to knowledge base

Customer cases

Below you can find a selection of our customer cases. 

User testing

6% more conversion driven by usability insights

Redesign

Conversion increase through usability research during redesign process

User testing

88% conversion increase through one adjustment

Frequently asked questions

Below you find the answers to the most frequently asked questions. Is your question not listed below? Then contact us directly. 

Yes. We adhere to all privacy regulations in Europe, which means we store data in Europe. For specific questions with regards to GDPR, please do not hesitate to contact us. 

We have implemented a wide range of quality control measures to guarantee tester quality. We manually check all unmoderated sessions. For moderated sessions or interviews, customers can reach out to us within 24 hours to flag any issues. 

We use a wide range of channels - ranging from offline advertising to online campaigns - to make sure that we build up a tester database that is representative of the population. In addition to this, we have translated and localized tester sign up processes so that all testers can sign up in their local language. 

Yes, we have multiple bulk packages available in which a discount is included. 

We operate in all European countries. We have the strongest presence in the Netherlands, Belgium, Germany, France and Spain. However, our platform can be used in any country. We can facilitate recruitment and research services across Europe. 

Yes, we can take care of tester incentives. In addition to providing advice on the incentive itself, we can process tester payments within two business days after completion of the session. 

Yes, you can invite self-recruited testers for interviews or user tests via our platform.

Yes, we welcome all Europe-based agencies. In addition to an agency account, agencies can also avail of our Agency Network. Please book a demo with us for more information. 

UX Research in 2023: a complete overview

Read more about the different types of studies and research techniques within UX Research. 

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